Mario M.

Mario M.

NOC Admin & IT Specialist
Work experience
  • Implementation SpecialistWeb Solutions Asia
    Jan 2019 - Sept 2019

    – Responsible for the strategic planning and execution of all operations All duties for technical set up
    – Maintained and organized numerous office files
    – Constantly updated the company’s contact and mailing lists
    – Monitored ongoing marketing campaigns *Monitored press coverage

  • NOC Admin/ IT SpecialistSundial Communications
    Jul 2017 - Jan 2019

    – Technicians use all vendor and internal resources to isolate and fix issues as per service level agreements (SLAs) and expectations of clients. They manage servers and troubleshoot system-level issues.
    – Administrators work with the technical and other teams to generate and update knowledge base articles. They conduct routine testing of systems and carry out operational tasks, including script execution, network connectivity testing, etc
    – Administrators’ identity fields that can be improved and suggest solutions on those to the organization. They perform, build on, and follow the best practices for operations.

  • Team Lead Level 2 NOC SpecialistGlobal Tele-force
    Sept 2016 - Nov 2017

    Escalation Calls Assisting customer using internet connection bill inquiry modem and router TS with VOIP All customer concern regarding service Monitored ongoing calls

  • VA Implementation SpecialistAmcore Asia
    jun 2013- Apr 2015

    Assists external clients in the implementation of technical systems, software, hardware or solutions. Evaluates client needs, develops configurations that support business processes Prepared presentations for prospective clients Monitored sales leads
    – Prepared presentations & training for ongoing campaigns

  • L2 escalation dispatchAlorica
    Jan 2012 - Feb 2013

    Escalation Calls Assisting customer using internet connection bill inquiry modem and router TS with VOIP All customer concern regarding service Monitored ongoing calls

  • Uniques interactions
    IT Support

    – Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues and requests. Providing technical support across the company (this may be in person or over the phone) Setting up accounts for new users.
    – IT. Professional Consulting. Services: WiFi Health Check, Phone Systems responsible for taking care of basic hardware and software tasks. This includes first-run installations and regular updates

Education
  • Certification in Computer TechnicianSTI Philippines
Skills
  • Anti Virus Programs
    100%
  • Microsoft Exchange
    100%
  • Windows operating System
    100%
  • IP Protocols & Utilities
    90%
  • Telephone Systems
    85%