Macky A.

Macky A.

IT Technical Support
Work experience
  • IT Technical SupportAmerica On Net
    Aug 2016 – present

    • Work from home job
    • Assist with Network Management and PBX Operations, Wifi, CCTV, and VoIP configuration and installation

  • Point of Contact in the Philippines and Field Onsite Service EngineerZion Tech Group
    Dec 2016 – present

    • Work from home job (project-based)
    • Worked with Citibank, Nvidia, Fujitsu, and Procter & Gamble

  • Point of Sale Complete Solutions w/ software for Restaurants & RetailsDCS Technologies Inc
    Jan 2017 – present

    • Work from home job
    • Offers on-site services and remote demo for POS and sales

  • Senior Advisor Restaurant Support Tier 2Concentrix Dash
    Dec 2018 – Jul 2019

    • Provided efficient and high level of support with POS conifugurations, setup and troubleshooting issues for Uber Eats North America

  • Customer Account Executive & Outbound / Technical Support SpecialistThe Results Companies
    Feb 2015 – Jul 2016

    • Provided high level of Support for Sirius XM Satellite Radio
    • Delivered exceptional technical support for COMCAST

  • Tier 2 Technical Support Specialist / Customer Service & Sales for E-CommerceAlorica Philippines
    Jun 2014 – Jan 2015

    • Handled internet technical support for Verizon FIOS
    • Provided high level of support with internet issues for Time Warner Cable Spectrum

  • Tier 2 Technical Support & SME / Customer Service ManagerSitel Philippines
    Mar 2010 – May 2014

    • Provide and assists customers with technical issues regarding their Toshiba Notebook Computers
    • Helped with configfurations, setup and troubleshooting of software for Microsoft

Education
  • Certificate in Computer ScienceXavier Technical and Training Center Corp
    2005
  • Information Technology Master of Programming LanguagesInternational Electronics and Technical Institute
    2006
Skills
  • Operating Systems & Servers
    60%
  • Anti Virus Programs
    80%
  • Apple IOS, Android, & VoIP
    100%
  • IP Protocols & Utilities
    60%