Kristoffer L.

Kristoffer L.

IT Technical Support
Work experience
  • Technical Support RepresentativeHosted Dialer
    May 2018 - Present

    – Serves as point oi contact for IT related issues
    – Provides technical support for customers
    – Processes sales for interested companies
    – Provisions new services for clients

  • Customer Loyalty SpecialistBalsam Hill
    Oct 2017 - Dec 2017

    – Provides customer support for email and chat
    – Processes new orders, returns, replacements, and customer complaints

  • Network EngineerMicrosourcing
    Oct 2016 - Oct 2017

    – Serves as point of contact for IT related issues
    – Performs active directory support
    – Performs server maintenance as necessary
    – Manages server backups
    – Manages applications and database for clients
    – Manages exchange servers and accounts

  • IT HelpdeskATOS / Xerox
    Jul 2013 - Sept 2016

    – Serves as single point of contact for IT related issues
    – Performs basic active directory support
    – Coordinates with different support partners whenever necessary
    – Provides technical assistance for home based users
    – Manages applications and database for clients

  • Seniors Systems AdminCognizant Solutions, Inc.
    Mar 2011 - Jun 2013

    – Serves as single point of contact for IT related issues
    – Performs basic active directory support
    – Coordinates with different support partners whenever necessary
    – Provides technical assistance for home based users
    – Manages applications and database for clients

  • Technical Support AnalystTeletech
    Mar 2009 - Nov 2010

    – Provides basic hardware and software troubleshooting for notebooks
    – Performs remote assistance for supported issues
    – Process replacements or send in repairs for hardware related concerns

  • Conferencing SpecialistAegis People Support
    Feb 2008 - Feb 2009

    – Handled Verizon Business
    – Schedule meetings and conference calls for clients
    – Hosts conference calls as necessary

  • Dispatch RepresentativeTeleperformance
    Jul 2007 - Jan 2008

    – Handled Verizon Business
    – Takes escalations and complaint calls from first level support
    – Schedules appointments for on-site tech visits as necessary
    – Performs as SME/Deputy functions for technical representatives
    – Handles walkthroughs for first time internet connection
    – Performs remote assistance for some internet and modem related issues

Education
  • BS Information TechnologyAMA College
Skills
  • MS Application Software
    90%
  • Windows 7 / XP /10
    100%
  • Imcrosoft Office 365
    100%
  • Mac OS X
    100%
  • Microsoft Exchange 2010 - 2016
    100%
  • Sharepoint Services / Sharepoint 2010, 2013
    100%
  • Anti Virus Programs (McAfee, Symantec, Kaspersky, Trend)
    100%
  • Phones
    90%
  • Protocols & Utilities
    60%