Keeshia L.

Keeshia L.

IT Consulant
Work experience
  • IT Helpdesk SpecialistThumbtack
    June 2017 - January 2019

    – Freelance
    – Triage tickets accordingly
    – Assist with the setup of login credentials for new hires
    – Provides technical support for software such as Zendesk, Salesforce, Playvox, and others
    – Basic support for Mac OS and Apple Hardware
    – Basic Windows 7+ support including hardware
    – Manage time sensitive onboard and offboard tickets in the queue

  • IT Helpdesk SpecialistEngaged IT

    – Freelance
    – Handled customer concerns via Freshdesk ticketing tool
    – Handled server updates and network monitoring
    – Performs Active Directory, Exchange Server, Office 365, and Azure health checks
    – Creation of account login (network login, Office 365 account, etc)
    – Liaised with computer vendor for machine replacement or upgrade

  • eCommerce Virtual AssistantSabine&Sparrow

    – Freelance
    – Managed online store through self-hosted WordPress site
    – Conducted product research for IT accessories and parts
    – Product listing and description
    – Basic image editing
    – Order processing and inventory management
    – Basic on-page SEO

  • IT ConsultantRCC Information Technology

    – Corporate job
    – Deployed as an IT Service Desk to one of the company’s client
    – Handled customer concerns via phone, email and ticket system
    – Triage calls and escalate to Incident Management team following a set of protocol
    – Coordinate incident reports to support group

Education
  • Diploma in Computer ProgrammingAMA Computer Learning Center
    2009
Honors & awards
  • Citrix Certified Associate - Networking
    2019-2022
  • G Suite Administrator Fundamentals
    2018
Skills
  • Excel, Powerpoint, Word, Outlook, Visio, CRM
    75%
  • Windows OS & Servers
    75%
  • Webroot, McAfee, Symantec
    75%
  • PRTG, LabTech, NAGIOS
    75%
  • Avaya, Skype for Business, MS Teams, Apple IOS, Android
    75%
  • TCP/IP, Telnet, FTP, SMTP, POP3, IMAP, HTTP, HTTPS, RDP
    75%